In the future the power will be with the people who can funnel and share information and have relationships across the organization. In particular, the people who are the most networked with each other are privy to exclusive information—moreover, because of their cross-department relationships, they will be able to act quickly and decisively. The same will be true for people who can articulate, express, and interpret what is happening outside the organization and convince the people within of their point of view.
The old model of the heroic superman is increasingly archaic. The most active and successful leaders today see themselves as part of the global community and peer groups. They listen as well as they speak. Never confuse charisma with leadership. The first job of a leader is to enable an organization to survive without him or her. The key to that is to build a sustainable culture.
~Sam Palmisano's speech on IBM's 100th anniversary
The Web is more a social creation than a technical one. I designed it for a social effect—to help people work together—and not as a technical toy. The ultimate goal of the Web is to support and improve our weblike existence in the world. We clump into families, associations, and companies. We develop trust across the miles and distrust around the corner.
~ Tim Berners-Lee, Weaving the Web