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There is neither typical rhyme nor reason in these successes or failures—the size of the company, industry, or even prior experience with social technologies did not dictate the outcome. Instead, my research shows, the biggest indicator of success has been an open mind-set—the ability of leaders to let go of control at the right time, in the right place, and in the right amount.
The first step is recognizing that you are not in control—your customers, employees, and partners are. If you are among the many executives who long for the “good ol’ days” when rules and roles were clear, indulge yourself in that kind of thinking for just a few more minutes—then it’s time to get to work. This is a fad that will not fade, but will only grow stronger, with or without you.

~ Charelene Li – Open leadership

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