Enterprise 2.0 reads – April 2010

Here is April E20 article round up. Some great discussions took place last month. One of the most interesting was about “Best Practices” and whether or not they make sense for an enterprise 2.0.

Luis Suarez Why Best Practices Don’t Work for Knowledge Work 

 “Best Practices” are the worst thing you can apply to any kind of knowledge work. Any kind. Social Computing is no different.

Oscar Berg Forget about copying best practices

If you are looking for best practices, then you should try to develop these best practices yourself.

Bill Ives Are There Best Practices for Enterprise 2.0 Adoption? 

Based on my experience, I agree with Luis that best practices can do more harm that good.  This does not mean that there cannot be lessons learned and some starting points to keep in mind as you move to new work.


There has also been a couple of interesting posts featuring Business Performance and Enterprise 2.0/collaboration.

Sameer Patel Performance acceleration and enterprise 2.0 

At a time when organizations are looking to pull themselves up from a near death spiral by surgically focusing on set of needed business fixes, instead of providing the necessary depth to articulate what’s structurally wrong with a given mode of conducting a business activity and how enterprise 2.0 could be a possible performance enabler, the focus often is on the benefits of social towards more nebulous outcomes such as openness, information and email overload, sharing, and productivity.  All of these are important but addressing these benefits need to be a means to some measurable business end.

Jacob Morgan Does Collaboration Impact Business Performance?  reviewing a report: Meetings Around the World II: Charting the Course of Advanced collaboration

Companies that deployed collaboration tools saw improved performance in innovation (68% vs 39% that didn’t deploy), sales growth (76% vs 50% that didn’t deploy), and profit growth (71% vs 45% that didn’t deploy).  These are pretty solid numbers across the board.

For now, consider that collaboration does have an overall large impact on business performance; that should be the key takeaway from this report.


Another great post from cecil Dijoux tackles employees’ engagement and its relationship with Enterprise 2.0 while reviewing Global Workforce Survey 

Three conclusions from this report:

  1. The global workforce is not engaged — at least not to the extent that employers need their employees to be in order to drive results.
  2. Engaged employees are not born, but made
  3. Employees worldwide want to give more, but they also want to see a clear and measurable return for their effort.

Now: let’s see how and where Enterprise 2.0 can help in nurturing engagement …

1. Senior management sincerely interested in employee well-being.

2. Ability to improve skills and capabilities

3. Organization’s reputation for social responsibility

4. Employees’ input into decision-making

5. Quick resolution of customer concerns

6. Setting of high personal standards

7. Excellent career advancement opportunities

8. Challenging work assignments that broaden skills

9. Good relationships with supervisors

10. Organization encourages innovative thinking

And if you’re looking for a great compilation of E20 articles, I can’t think of a better list that this one: The Must Read Enterprise 2.0 Articles – A Guide

Lamia Ben 


One thought on “Enterprise 2.0 reads – April 2010

  1. "Quick resolution of customer concerns" – I think most enterprises are pretty good about that, but "Senior management sincerely interested in employee well-being" still not happening in many organizations.

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